Behaviorism at the POS produces mixed perceptions

Retail banking employee of my Bank operating at a P.O.S / retailing outlet not far away from my own branch / retailing outlet - contacts me over the phone. RBE uses a cause for calling me which was not really substantial; RBE was loud over the phone – I could not tell why; When I told RBE about the tone of voice, she did not even try to reduce volume over the phone; RBE was talking fast like somebody who wanted to finish a painful experience; RBE acted totally bureaucratic – their own systems matters; “Bring to us documents of your account identification”; When I asked why do you want them, since I am your customer for more than 20 years and you have everything in your systems, the answer was “the Central Bank needs the update”!!!! At the end RBE concludes: “when you will come in our outlet, come by my office on the first floor. I want to meet with you in informing you about our new products / services” Would I go?